At OKAR Group, we are committed to providing high quality products and ensuring customer satisfaction. Below are the policies governing returns and warranties for purchases made through our website.

 

1. Return Policy

Return Eligibility:

• Products can be returned within 30 days of purchase, provided they are in their original condition, unused, and in their original packaging.
• Products may be returned if they are defective due to manufacturing defects.
• Proof of purchase (invoice or receipt) is required for all returns.

 

Non-Returnable Items:

• Special orders.
• Products that have been used, damaged, or altered after delivery including their packaging.

 

Return Process:

1. Contact us at info@okargroup.com to initiate a return.
2. Once approved, ship the product to the address provided. Customer is responsible for return shipping costs unless the product is defective or we made an error.
3. After inspection, refunds will be processed within 7-10 business days to the original payment method.

 

2. Warranty Policy

Warranty Coverage:

• Products come with a 1-month to 3-month warranty depending on the item, against manufacturing defects.
• The warranty does not cover damage caused by improper use, installation errors, normal wear and tear, or accidents.

 

Claim Process:

1. Contact us at info@okargroup.com with details of the problem and proof of purchase.
2. Provide photos or videos of the defect for evaluation.
3. If the claim is approved, we will repair, replace, or refund the item at our discretion.

 

3. Limitations

• OKAR Group is not responsible for any indirect, incidental, or consequential damages.
• Warranty claims are limited to the original purchaser and are not transferable.

 

4. Contact Us

If you have any questions about returns or warranties, please contact:

 

Email: info@okargroup.com

 

Address:

Okar Group

3480 W 84th ST

Suite #111

Hialeah, FL 33018

 

Effective Date: 01/01/2025